Refund Policy
Every payment to Nexa AI is final: plans, renewals and Custom top-ups are not refunded. Cancelling stops the next renewal, and your plan keeps working until the end of the period you have already paid for.
1. Introduction
This Refund Policy explains how payments made to Nexa AI are handled, whether you pay on the website or in the app. Payments are processed by Razorpay. This policy forms part of our Terms & Conditions.
Please read it before you buy. By subscribing to a plan or making any purchase on Nexa AI, you accept this policy.
2. No refunds
All payments to Nexa AI are final and non-refundable. This includes:
- monthly and yearly plans (Pro, Max, Enterprise and Ultimate);
- automatic renewals of a plan (AutoPay);
- Custom top-ups (one-time App Token purchases);
- App Tokens, whether they are used, partly used or unused.
This applies whatever the reason for the request and whenever it is made. App Tokens are usage credits for Nexa AI, not money: they cannot be exchanged for cash.
3. Cancellations
You can cancel your subscription at any time in the Nexa AI app: open your profile photo, then Upgrade plan.
Cancelling only stops future renewals. Your plan stays active until the end of the period you have already paid for. After that it does not renew and your account moves to the Free plan. You can subscribe again at any time.
Cancelling does not give a full or partial refund for the current period or any earlier one.
4. Failed requests
If a chat, image or video request fails because of a problem on our side, the App Tokens set aside for the part that was not delivered are returned to your App Token balance automatically. This is a return of App Tokens, not a refund of money.
5. Payment reversals and chargebacks
If a payment is reversed, for example through a chargeback raised with your bank or a refund made under section 6, the App Tokens and the plan bought with that payment are removed from your account, and access to paid features may be paused.
6. Exceptions
Exceptions to this policy are made only where applicable law requires them.
To ask for one, email support@nexaai.world within 7 days of the payment. Please include the email address of your Nexa AI account, the Razorpay payment ID, the date and amount of the payment, and the reason for your request.
If a refund is approved, it is sent back to the original payment method through Razorpay. How long it takes to reach you depends on your bank or payment provider.
Nothing in this policy limits any right you have under mandatory law.
7. Contact us
For questions about payments, cancellations or this policy:
Support: support@nexaai.world
General inquiries: hello@nexaai.world
Lokesh Kumar
Owner and operator, Nexa AI
Masjid Road, Palika Area (Pilibanga)
District Hanumangarh, Rajasthan 335504, India